The high standards to which CapQuest continually aspires are a reflection of the quality of our people. CapQuest’s recruiting process is designed to match key personal characteristics with the role that we are attempting to fill. People who join CapQuest tend to thrive in an environment that rewards performance. We offer continued opportunities for associates to develop their skill sets through active development and mentoring programmes. CapQuest’s goal is to enable our people to deliver best practice collection standards to all of our clients.

CapQuest’s training and development modules are diversified, intensive and ongoing – from collection skills and compliance training to team leader progression and management development programmes. CapQuest provides every employee with training on our proprietary integrated technology platform, iQuest^®, so that they can maximize their productivity and operational efficiency.

CapQuest’s senior management team is multi-skilled and consists of some of the most successful individuals in several relevant industries, including consumer finance, mortgage servicing, debt recovery, investment analysis and capital markets. Their diverse skills, dynamic approach, focus on teamwork and technological leadership sets a remarkably high standard for the organization as a whole.

We encourage all our people to recognise that their long-term ambitions can be realised at CapQuest. We have an inclusive organizational climate where we actively seek feedback on how to improve all aspects of our service. As a result of the positive atmosphere that CapQuest has created, our staff turnover is low by industry standards and our call centre associates have a high degree of industry experience.

If you are interested in learning more about career opportunities at CapQuest, please visit our debt recovery careers page.